Return Polices & Shipping


Items will be on their way to you within 7 business days of receiving order.

Shipping will be a flat rate of $10 per order and a tracking number will be provided. (Shipping times will vary according to destination.)


Refunds and Exchanges

I do not have a refund policy because I know you were called to a mala, but perhaps you didn’t follow your intuition out of the gate… and for that reason, I will gladly exchange items within 2 weeks of the date the item was delivered to you. You will be responsible for the cost of shipping the returned item and the new treasure you choose.

Custom Orders

Not exchangeable

I will gladly design custom orders or size items specifically for you but there will be no exchanges on these items…you are unique, this is not a fact of life I would ever choose to change. There is a flat fee of $20 for custom orders. Each mala or bracelet will have its own name, energy description and a listing of crystals. It makes a personalized gift ever so much more personal!

Repairs & Restringing

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Honouring the fulfillment of an intention.

Things happen… the dog jumps up and breaks the elastic in your wrist mala; maybe it stretches out over time; your mala breaks and requires restringing; or, the union in a mala is broken when an intention is fulfilled. There is no reason to stuff it into a drawer and abandon the wonderful relationship you began. This is what we can do together to bring your mala back into working condition.

Repair pricing is listed below.

Within 30 days of purchase: put it in a padded envelope (maybe the one it came in?), pay for the shipping to me (address below), I will repair and send back to you. Please include your name, email address and return address.

After 30 days: put your mala in a padded envelope and send to the address below. You will be responsible for the cost of shipping to and from. Please include your name, email address, return address and a cheque/money order made out to: Julie Conway-Beaulieu to cover the cost of the repairs and return shipping.

Repair Costs:

The charge for repairs will be as follows:

Wrist Mala/bracelet/anklet repair - $25 plus cost of extra beads if required

4x Wrap Repair - $50 plus cost of extra beads if required

Traditional Knotted mala restring - $100 plus cost of extra beads if required

I am heartfelt about making sure you are always in possession and wearing your spiritual armour. All efforts will be made to get it repaired quickly, looking amazing and ready for intense practice!

Send all packages to:
Intentional Joules
51 Orchard Park Drive
Bowmanville, Ontario
L1C 4K8